FAQs & SHIPPING INFO
Our goal is to offer you the best shipping options, no matter where you are. Every day, we deliver to hundreds of packages around the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, stock-check, quality check, and packaging. All orders will be sent to the warehouse for preparing and dispatch within 12 hours after the order placed. Normally it take 2- 5 business days to ship out the package.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 7-15 business days. US orders are shipped by DHL Express or ePacket which is a US Postal Service product. After leaving the warehouse, items usually take between 7-15 days to arrive US, Canada, Europe, Australia, New Zealand and for other destination, it takes 20-30 days.
HOW MUCH FOR SHIPPING FEE?
We offer 2 options for shipping:
International Shipping Method: $5.99, flat rate worldwide
International Shipping Method + Insurance: $8.99, flat rate worldwide
WHEN WILL I RECEIVE MY ITEM(S)?
Shipping time varies by location. These are our estimates:
|LOCATION||*ESTIMATED SHIPPING TIME|
|United States, Canada||7-14 Days|
|Australia, New Zealand||7-14 Days|
|Mexico, Brazil, Africa, Chile, and others||20-30 Days|
*This doesn’t include our 2-5 days processing time.
WHERE ARE MY ITEMS COMING FROM?
Our warehouses located in United Kingdom, China, Bahrain, Vietnam, Hongkong and Japan so all packages will be shipped from one of these countries. It will be depended on our stock, logistics and supply chain
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
Please keep this in mind when receiving deliveries.
If you have any other questions, please email to [email protected] and we will do our best to help you out.